Thursday, June 25, 2009

Running out of car rental companies

Not car.


They are all retarted in unimaginable ways.  The latest is the beautiful idiocy of National/Alamo hybrid at Logan.

I had a confirmed reservation Monday night with National Emerald Aisle through our corporate discount number.  When I went through the booth somehow they managed to attach the car to Alamo at some absurd walk-up rate.

Of course the guy checking me out knows nothing, the counter lady can't fix it and at first the manager just tries to refund the difference back to the card.

Luckily he figures out that I'm not very happy with this and he's so puzzled that I didn't get matched up with my confirmed reservation and he's now fixing it right - zeroing out the wrong Alamo reservation and creating the new correct National rez for the right amount.

Only 20 minutes so far and since my flight is 30 minutes late it's no biggie.  But man would I be on tilt if I had to take care of this by e-mail!

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