Not car.
Companies.
They are all retarted in unimaginable ways. The latest is the beautiful idiocy of National/Alamo hybrid at Logan.
I had a confirmed reservation Monday night with National Emerald Aisle through our corporate discount number. When I went through the booth somehow they managed to attach the car to Alamo at some absurd walk-up rate.
Of course the guy checking me out knows nothing, the counter lady can't fix it and at first the manager just tries to refund the difference back to the card.
Luckily he figures out that I'm not very happy with this and he's so puzzled that I didn't get matched up with my confirmed reservation and he's now fixing it right - zeroing out the wrong Alamo reservation and creating the new correct National rez for the right amount.
Only 20 minutes so far and since my flight is 30 minutes late it's no biggie. But man would I be on tilt if I had to take care of this by e-mail!
Thursday, June 25, 2009
Running out of car rental companies
Monday, June 22, 2009
Flight delays and gate postings
Here's a new one. I'm on AA194 today (SFO-BOS) which was supposed to leave at 1:15pm.
We start boarding 30 minutes before, even though Logan is a mess and everything is an hour or more late into it. Okay, no problem, maybe they expect that by 10pm it'll get better.
As people keep boarding, I'm settled in my exit row seat, the captain comes on the PA and tells us at the air traffic control gave us a 4pm wheels up time and we'll be going back into the terminal and reboarding around 3pm. He blamed our "wonderful" air traffic control system. Now, I know our ATC system is antiquated in many ways and has lots of limitations, but when Boston (and other airports like SFO or ORD) gets behind, there's not much that can be done because of the runway capacity limitations, right? All these planes which are late are competing with the planes which are scheduled to come in later, so the domino effect makes everything late for the rest of the day.
Now, we get off, and we notice that the board at the airport (and on aa.com) changed the departure from 1:15 to 2:15. The GA announces we should ignore that and it's that way because they can only push it by an hour at a time. Huh? If they get 4pm wheels up and they announce that we should come back at 3pm for re-boarding, why in the world would there be any limitation to what they can post as the new departure time???
We start boarding 30 minutes before, even though Logan is a mess and everything is an hour or more late into it. Okay, no problem, maybe they expect that by 10pm it'll get better.
As people keep boarding, I'm settled in my exit row seat, the captain comes on the PA and tells us at the air traffic control gave us a 4pm wheels up time and we'll be going back into the terminal and reboarding around 3pm. He blamed our "wonderful" air traffic control system. Now, I know our ATC system is antiquated in many ways and has lots of limitations, but when Boston (and other airports like SFO or ORD) gets behind, there's not much that can be done because of the runway capacity limitations, right? All these planes which are late are competing with the planes which are scheduled to come in later, so the domino effect makes everything late for the rest of the day.
Now, we get off, and we notice that the board at the airport (and on aa.com) changed the departure from 1:15 to 2:15. The GA announces we should ignore that and it's that way because they can only push it by an hour at a time. Huh? If they get 4pm wheels up and they announce that we should come back at 3pm for re-boarding, why in the world would there be any limitation to what they can post as the new departure time???
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